Cloning your Best Sales Staff with Mobile, Virtual Agents

What if a retail environment could offer it’s customers a virtual assistant, like Apple’s new SIRI product – Except, it would reach all data enabled mobile devices and it would deliver mobile engagement specific to the Retailer’s voice and customer needs?

Are Retailers ready to buy into the promise of ‘clone your best customer service’ staff and make their knowledge available to all customers, around the clock, without adding or training more employees?

Read the full opinion piece I wrote at

ShopGirl virtual assistant